Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More<\/em><\/p>\n\n\n\n ServiceNow believes that more areas within an enterprise can benefit from agents, and as it upgrades its agent platform and makes acquisitions, the company plans on doubling down on agents even more.\u00a0<\/p>\n\n\n\n ServiceNow announced the acquisition of Moveworks on Tuesday along with new agent capabilities. It also made its orchestration platform generally available and announced plans to integrate agentic enterprise search.\u00a0<\/p>\n\n\n\n Amit Zavery, ServiceNow CPO, told VentureBeat that the company sees a lot of potential in the infrastructure around AI.\u00a0<\/p>\n\n\n\n \u201cThere are a lot of things to do in this space and [this new] release has a lot of capabilities around AI agents,\u201d said Zavery. \u201cIt\u2019s core elements of a platform, and that\u2019s something we\u2019re going to continue doubling down [on] and investing in.\u201d\u00a0<\/p>\n\n\n\n ServiceNow has added new agents to its library of pre-built AI agents, including a new security operations (SecOps) agent, a set of autonomous change management agents, and a network test and repair agent. The company also updated its AI Agent Orchestrator and AI Agent Studio, adding new features and making them generally available.<\/p>\n\n\n\n ServiceNow offers pre-built agents for specific teams and also helps customers build their own. The company first announced its library of AI agents in September and has continually added to that library.\u00a0<\/p>\n\n\n\n The SecOps agent ideally would \u201chelp eliminate repetitive tasks and empower SecOps teams to focus on quickly stopping real threats,\u201d said Zavery. The autonomous change management agents will generate custom implementation and tests, while the proactive network test and repair AI agent troubleshoots, detects and diagnoses network issues before performance is impacted.<\/p>\n\n\n\n These new agents automate more areas of an organization, and Zavery said ServiceNow is \u201cseeing a lot of new use cases emerge as we see that value for customers.\u201d The company hopes that agents will help employees interact with them differently.\u00a0<\/p>\n\n\n\n Zavery said that its acquisition of Moveworks and its updated agentic platform allows ServiceNow to expand agentic capabilities to enterprise search, using agents to find any information an employee needs about their organization.\u00a0<\/p>\n\n\n\n \u201cThis is where Moveworks helps us get into and double down on our AI investment going forward,\u201d said Zavery. \u201cWe are the workflow leader and have a lot of data capabilities. We\u2019ve been doing a lot of AI-related and very capable use cases delivery there. So that all remains intact and it just accelerates some of those things, especially around AI.\u201d<\/p>\n\n\n\n ServiceNow has also opened up its AI Agent Orchestrator and AI Agent Studio to general availability. The platforms help organizations build agents, onboard and coordinate them. <\/p>\n\n\n\n Users can now refer to an analytics dashboard to visualize AI agent usage, quality and value. In a demo to reporters, ServiceNow VP of AI and innovation Dorit Zilbershot said that administrators will be able to clearly see how many tasks the agent is closing and determine if it is working according to plan.\u00a0<\/p>\n\n\n\n The AI Agent Studio now has guided instructions, which the company says make it \u201ceasier than ever to design and configure new AI agents using natural language descriptions.\u201d<\/p>\n\n\n\n ServiceNow has long advocated for agents to be part of an organization\u2019s workflow. It also supports \u201c<\/em>invisible agents\u201d \u2014 where employees interact with agents but don\u2019t necessarily know what those agents are doing to fulfill their tasks.\u00a0<\/p>\n Daily insights on business use cases with VB Daily<\/strong><\/p>\n If you want to impress your boss, VB Daily has you covered. We give you the inside scoop on what companies are doing with generative AI, from regulatory shifts to practical deployments, so you can share insights for maximum ROI.<\/p>\n \n\t\t\t\t\tThanks for subscribing. Check out more VB newsletters here.\n\t\t\t\t<\/p>\n An error occured.<\/p>\n<\/p><\/div>\n
\n<\/div>Wider agent reach<\/h2>\n\n\n\n
Enhanced orchestration\u00a0<\/h2>\n\n\n\n
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