In an era where data is the lifeblood of decision-making, Workday is stepping up to empower small businesses with innovative tools and partnerships. Recently announced during Workday Rising EMEA in Barcelona, the launch of a global developer network and a collaboration with Google Cloud’s BigQuery is set to transform how small businesses can access and…

Oracle Health has recently unveiled its next-generation electronic health record (EHR) system, aiming to revolutionize how healthcare providers interact with technology. The new platform is now certified for use by ambulatory customers in the U.S. and is designed to enhance clinical efficiencies by embedding artificial intelligence (AI) within its core functionality. This advancement could present…

In a world where customer expectations are rapidly evolving, small business owners face immense pressure to provide exceptional customer experiences (CX). A new report from Zendesk, the 2026 Customer Experience Trends report, reveals how the concept of “contextual intelligence” is set to redefine customer service standards by 2026. Here’s what small business owners need to…

If you want to improve your conflict resolution skills, several online courses can help you achieve this goal. The Harvard Mediation Intensive focuses on foundational mediation strategies using real-world case studies. Meanwhile, the Negotiation Fundamentals Online course builds on these skills by emphasizing effective communication techniques. Furthermore, the Semester Difficult Conversations course teaches empathy and…

Referral programs are strategic marketing tools designed to leverage customer relationships. They encourage satisfied customers to share their positive experiences with others, often through incentives like discounts or rewards. For example, a customer might receive a bonus for referring a friend who makes a purchase. This approach not just boosts sales but additionally promotes customer…

In a significant development highlighting the complexities of the Paycheck Protection Program (PPP), the U.S. Attorney’s Office has reached a settlement with Education for Just Peace in the Middle East, known as the US Campaign for Palestinian Rights (EfJP). The organization, a Washington, D.C.-based non-profit, agreed to pay $353,000 to resolve allegations concerning its participation…

This weekend, Andrej Karpathy, the former director of AI at Tesla and a founding member of OpenAI, decided he wanted to read a book. But he did not want to read it alone. He wanted to read it accompanied by a committee of artificial intelligences, each offering its own perspective, critiquing the others, and eventually…

It's not just Google's Gemini 3, Nano Banana Pro, and Anthropic's Claude Opus 4.5 we have to be thankful for this year around the Thanksgiving holiday here in the U.S. No, today the German AI startup Black Forest Labs released FLUX.2, a new image generation and editing system complete with four different models designed to…

Client satisfaction surveys are essential for comprehending your customers’ needs and improving your services. To maximize their effectiveness, you should consider five best practices. For instance, keeping your surveys concise with 5-7 focused questions can reduce fatigue and improve response rates. Furthermore, using clear language guarantees everyone interprets your questions correctly. These strategies set the…

OpenAI expanded its data residency regions for ChatGPT and its API, giving enterprise users the option to store and process their data closest to their business operations and better comply with local regulations. This expansion removes one of the biggest compliance blockers preventing global enterprises from deploying ChatGPT at scale. Data residency, often an overlooked piece…