Key Takeaways Exceptional Customer Service is Key: Delivering outstanding customer service is crucial for differentiating your eCommerce brand in a competitive market. Multi-Channel Support: Provide various communication channels, such as email, live chat, and social media, to enhance customer accessibility and improve their shopping experience. Comprehensive Resources: Create an extensive FAQ section and knowledge base…

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Researchers at Alibaba Group have developed a novel approach that could dramatically reduce the cost and complexity of training AI systems to search for information, eliminating the need for expensive commercial search engine APIs altogether. The…

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Microsoft CEO Satya Nadella’s endorsement of Google DeepMind‘s Agent2Agent (A2A) open protocol and Anthropic’s Model Context Protocol (MCP) will immediately accelerate agentic AI-based collaboration and interdependence, leading to rapid gains in agentic-based apps and platforms. Nadella’s…

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More As AI moves from experimentation to real-world deployments, enterprises are determining best practices for what actually works at scale. Multiple studies from various vendors have outlined the core challenges. According to a recent report from Vellum,…

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Bigger models aren’t driving the next wave of AI innovation. The real disruption is quieter: Standardization. Launched by Anthropic in November 2024, the Model Context Protocol (MCP) standardizes how AI applications interact with the world beyond…

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Clinician and patient satisfaction (or lack thereof) is a significant issue in healthcare — patients because they can struggle to get access to care, clinicians because they simply have too much to do.  The Ottawa Hospital…

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More OpenAI today announced on its developer-focused account on the social network X that third-party software developers outside the company can now access reinforcement fine-tuning (RFT) for its new o4-mini language reasoning model. This enables them to…

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Two popular approaches for customizing large language models (LLMs) for downstream tasks are fine-tuning and in-context learning (ICL). In a recent study, researchers at Google DeepMind and Stanford University explored the generalization capabilities of these two…

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More It’s 2:13 a.m. on a Sunday and the SOC teams’ worst nightmares are about to come true. Attackers on the other side of the planet are launching a full-scale attack on the company’s infrastructure. Thanks to…

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More The race between AI giants has completely shifted. OpenAI, the company that for the past few years largely set the agenda in artificial intelligence, now finds itself in a high-stakes race to defend its territory and…