For more than a decade, conversational AI has promised human-like assistants that can do more than chat. Yet even as large language models (LLMs) like ChatGPT, Gemini, and Claude learn to reason, explain, and code, one critical category of interaction remains largely unsolved — reliably completing tasks for people outside of chat. Even the best…

For many enterprises, there continue to be barriers to fully adopting and benefiting from agentic AI. IBM is betting the blocker isn't building AI agents but governing them in production. At its TechXchange 2025 conference today, IBM unveiled a series of capabilities designed to bridge the gap: Project Bob, an AI-first IDE that orchestrates multiple…

When I write about the cognitive migration now underway, brought about by the rapid advance of gen AI, I do so from the perspective of someone who has spent four decades in the technology industry. My own journey runs from coding business applications in Fortran and COBOL to systems analysis and design, IT project management,…

OpenAI launched an agent builder that the company hopes will eliminate fragmented tools and make it easier for enterprises to utilize OpenAI’s system to create agents. AgentKit, announced during OpenAI’s DevDay in San Francisco, enables developers and enterprises to build agents and add chat capabilities in one place, potentially competing with platforms like Zapier. By…

OpenAI's annual conference for third-party developers, DevDay, kicked off with a bang today as co-founder and CEO Sam Altman announced a new "Apps SDK" that makes it "possible to build apps inside of ChatGPT," including paid apps, which companies can charge users for using OpenAI's recently unveiled Agentic Commerce Protocol (ACP). In other words, instead…

In the race to automate everything – from customer service to code – AI is being heralded as a silver bullet. The narrative is seductive: AI tools that can write entire applications, streamline engineering teams and reduce the need for expensive human developers, along with hundreds of other jobs.  But from my point of view…

In e-commerce, “order fulfilled” means the seller has completed the entire order processing cycle, which involves confirming payment, picking, packing, and shipping the items to the customer. This term indicates that the seller has met their obligations, passing responsibility to the logistics provider for shipping. Comprehending the nuances of this process is essential, as it…

When considering what traits define employees who perform well in training, several key characteristics stand out. Enthusiasm to learn is essential, as it drives engagement and retention of information. Adaptability allows individuals to adjust to new concepts, whereas effective communication skills help clarify comprehension. A strong sense of accountability encourages ownership of progress, and a…

Calculating break-even analysis involves several systematic steps that can help you comprehend your business’s financial health. First, you’ll need to identify your fixed and variable costs. Then, establish your sales price per unit and calculate the contribution margin. By applying the break-even point formula, you can determine how many units you need to sell to…

The U.S. Small Business Administration (SBA) has just hit a record milestone for capital delivery to small businesses, a move that could significantly reshape the landscape of entrepreneurship across the country. In Fiscal Year 2025 (FY25), the SBA has guaranteed 84,400 small business loans totaling an impressive $44.8 billion, marking a pivotal moment for small…