Category: AI & Automation


  • A customer experience survey is a structured tool designed to collect feedback on how customers perceive and interact with your brand. It plays an essential role in comprehending satisfaction levels and identifying areas for improvement. By gathering insights, you can make informed decisions that improve customer loyalty and retention. As you explore the components and…

  • If you’re looking to understand the current real estate market, examining the recent sales of 10 properties that sold close to their asking prices is essential. Home sales have increased this year, whereas inventory levels are at a record high, giving buyers more options than ever. With stable median home prices and mortgage rates around…

  • Customer feedback analytics is essential for businesses aiming to improve their offerings and customer relationships. By analyzing feedback, you can elevate customer experience, boost retention rates, and make informed decisions. This process helps identify pain points and preferences, enabling targeted marketing strategies and nurturing innovation. As you explore the various benefits, you’ll discover how these…

  • Creating an effective social media schedule template is crucial for maximizing engagement and streamlining your content strategy. By comprehending your audience and selecting the right platforms, you can set clear goals that guide your posting efforts. A well-structured template allows for multi-platform management and promotes team collaboration. Nevertheless, to truly optimize your strategy, you must…

  • Agent autonomy without guardrails is an SRE nightmare

    João Freitas is GM and VP of engineering for AI and automation at PagerDuty As AI use continues to evolve in large organizations, leaders are increasingly seeking the next development that will yield major ROI. The latest wave of this ongoing trend is the adoption of AI agents. However, as with any new technology, organizations must…

  • Many small business owners understand that artificial intelligence (AI) holds the key to driving efficiency and enhancing customer experiences. However, turning AI potential into practical applications often stumbles over a major hurdle: the “context gap.” Salesforce recently announced innovative advancements aimed at bridging this gap, significantly lowering the risks that small businesses face when integrating…

  • In today’s competitive market, top customer loyalty companies like Starbucks and Amazon are setting the bar for engagement through innovative strategies. They utilize personalized rewards and gamification to improve customer experiences. Seamless digital interactions and community-building initiatives as well play an essential role in nurturing loyalty. As these brands adapt to consumer insights, they continuously…

  • If you’re looking to improve collaboration and communication within your small adult group, consider implementing engaging team building activities. These activities can range from virtual coffee chats that encourage informal interactions to icebreakers like “Two Truths and a Lie,” which promote active listening. Furthermore, challenges such as escape rooms and creative tasks like building a…

  • Hiring specialists made sense before AI — now generalists win

    Tony Stoyanov is CTO and co-founder of EliseAI In the 2010s, tech companies chased staff-level specialists: Backend engineers, data scientists, system architects. That model worked when technology evolved slowly. Specialists knew their craft, could deliver quickly and built careers on predictable foundations like cloud infrastructure or the latest JS framework Then AI went mainstream. The…

  • A recent global survey reveals a striking transformation for organizations that fully embrace artificial intelligence (AI). According to findings from Google Workspace, businesses that integrate AI are not merely saving time; they are enhancing innovation, creativity, and overall employee satisfaction. This could spell significant benefits for small business owners looking to grow and streamline operations.…